Reply to How much unresponsiveness to email do you tolerate?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote] CCing the principal after 24 hours is nuts, and getting a response at that point is winning the battle but losing the war. It' not a smart strategy.

IME, it is exactly the opposite. Not policing the minor infractions means that teachers and staff are more likely to push boundaries because they think you don't, can't or won't care.

Last year I had a number of, frankly, ugly interactions with staff at school. I had to write letters to get the IEP enforced, to get a teacher to stop belittling my child when DC asked for accommodations. I ended up calling a big meeting with the principal and assorted staff, and I made it clear that they were out of compliance with the IEP. Over the summer the IEP coordinator left and was replaced by a new one. As a result, I have never had an easier, more correct IEP year. Speaking up and refusing to be pushed around and using the law to support our position was key.

What you are describing is a hell of a lot differing than a 24 hour email turn around time. [/quote]

Not in the context given, especially the 'terrible position' someone claims we are in for expecting a response in 24 hours.  When the little things aren't attended to, bigger issues emerge.[/quote]
You aren't in a terrible position for wanting a 24 hour response time, but calling the the Calvary for something that minor does you no favors. Don't let everything slide, don't let important things slide, but the 24 hour rule, especially for the matters the Op described, is not reasonable.[/quote]

You don't consider "therapy services or curriculum" important things? OP has waited far longer than 24 hrs/1 business day for a response of some kind and received nothing.[/quote]

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