Reply to What happened to basic Customer service? Is it gone forever?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]I try buy anything in first place in order to avoid customer service. Some things I just have to do like buying a car or anything medical.
I'm not going back to the car dealership as they messed up 7+ different things during my car buying. It's mostly paperwork and they just don't know what needs to be done nor do they care.
Anything medical is always a mess in DC.
Now I simply collect stories about what when wrong, how, how to fix it, or how to avoid it.
I did quite well not buying too much from Amazon last year after broken table was sent to me. They didn't take it back or give me a discount.
[/quote]

Interesting. I find Amazon customer service to be excellent once you can talk to someone. [/quote]

Yes and no. I returned an item that Amazon didn’t receive. But I had the tracking slip and they could see that it had been scanned in. I was getting nasty gram emails saying I would be charged for the item if it wasn’t received by X date. When I called Amazon to tell them I had returned it, I was told they could see that and they were happy to help but they “couldn’t do anything” until I was actually charged for the item. And that I would need to “call back” once I saw the charge for the item. So I had to keep tracking my credit card and make TWO different customer service calls for something you already agree is not my fault?

I was already cutting way back on Amazon purchases and this only motivated me more. I couldn’t believe she couldn’t just take care of it then. [/quote]

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