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Reply to "Client Called Three Times on Sunday"
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[quote=Anonymous]My assumption here is that your manager is less concerned about why you didn't answer the call and more about why the client felt the need to call in the first place. The fact that your manager knew when you walked in means the client moved on from you and reached out to somebody else with the issue. What was the issue? Was there something you could have done (during the work week) to prevent it? Of course you were fine not to answer a call during mass or return a call from an unknown number. Your manager will get that. Move on from that. Focus on how to prevent the client's need to reach out on the weekend, and how you can establish a process for getting them a response if there is an emergency.[/quote]
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