Reply to Southwest Airlines in a nationwide meltdown

Forum Index » Travel Discussion

Reply to "Southwest Airlines in a nationwide meltdown"

Subject:

Emoticons





More smilies

Text Color: Font: Close Marks

[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]To those affected by SW and their incompetence, you have my sympathies.  Weather happens, mixups happen, stuff happens, but Southwest and their efforts in the last week are not acceptable.

I live equal distance from BWI and Dulles- near Frederick, while I favor IAD and United, I have flown Southwest plenty and never had any serious issues.  Like many, I don’t like their checkin and boarding process, but if the fare is a lot cheaper I’m ok with SW.  This latest debacle with SW will probably change my mind when considering them.  Also, for all their talk about “low fares,” it’s just talk.  Their pricing is pretty similar to all the other carriers.[/quote]

Maybe I’m flying different routes, but I live near IAD and almost always take SW out of DCA because United is usually $50-$100 per ticket more, and we have 4 tickets to buy.[/quote]

^^^plus United like to change their flight schedule a bunch of times until the nonstop flight you bought no longer exists and your other options are limited. I agree SW screwed the pooch here but don’t act like United is a paragon of virtue.[/quote]

Everyone’s experience is different but I have never had an issue with United. We’ve changed our tickets with ease, got credits when we canceled that were easy to use to rebook, no delays or cancellations . I almost always book United. Last week when the storm was forecast they offered free flight changes if you were worried your day/time would be impacted and could move it, which we did. I know this isn’t the case for everyone but truly United is our choice airline for these reasons. [/quote]

There was definitely a period of time where every flight I booked on United got changed/altered so many times before I actually flew that the schedule was unrecognizable. I’d go from a 9am nonstop to an 8pm with a connection. And this happened over and over again to where we just gave up flying them. [/quote]

Southwest screwed up this holiday season, no doubt, and I understand why their system of circular travel was most impacted by the storms and then completely destroyed when there were software problems. At the same time, with everyone screaming about Southwest's inefficient system, aren't we overlooking the benefits of that system, which in my experience, is fewer connections and more direct flights?[b][/quote]

That has not been my experience. I rarely even look at SW because any flight I want involves connections and the price difference is minimal. Family of 5 and we won’t do SW unless the price difference is several hundred dollars different. We won’t ever fly them now.

My family was here over Christmas and ended up driving 38 hours home-2000 miles.   That was a better option than waiting for SW so get their sh1t together. [/quote]

Options

	Disable HTML in this message
	Disable BB Code in this message
	Disable smilies in this message

Review message

Search Recent Topics Hottest Topics