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[quote=Anonymous][quote=Anonymous][quote=Anonymous]This happened to me on American for a flight this past August. They "rescheduled" both our departure for several hours later and our return for several hours earlier. The net result was a beach day carved off our vacation, and upheaval in my young kids' nap schedules, previously carefully planned around. I called and demanded that they put us on new flights. At first the guy said no, but then reviewed something and came back and said they had a new policy (due to the merger?) and would accommodate me. We were rescheduled for a day earlier. So, it can happen.

Like some of the other PPs, I wonder if you can get them to rebook you in a way that would be better for them and their inevitable scheduling woes. I would call back and keep asking to speak to someone up the chain. As you point out, it's not what you purchased and their proffered remedy thus far is unsatisfactory. [b]But do think about what your next best outcome is, because they aren't bringing that flight back (or putting you on a different airline).[/b][/quote]

OP here. I know you are totally right. I'll get there. Just processing the anger/disappointment first.  :wink: [/quote]

I usually do that via the conduit of whatever unfortunate airline rep answers my call.  :wink:

You can also try FB/twitter too. [/quote]

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