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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Yeah United is the worst. We've had problems every single time we've flown with them so now we avoid it like the plague. Sorry.

They were on the cover of Business week a year or so ago, talking about the improvement plan they had just implemented, and I remember that their whole thing was trying to improve, not to be the best, but just to suck less so they wouldn't be the literal worst. That struck me as amusing.[/quote]

Frequent flyer here. I think United has some rather sophisticated bean counters and that's why flights get cancelled far in advance like this -- they realize it's not going to fill up to the 75% (or whatever) fill rate they need to make money on it.

I fly business class on long trips, and avoid United on their planes that are 2-4-2 in _business class_. Who wants to be in a middle seat on a 14-hour trip to Asia? I instead go via Toronto on Air Canada for a lower price, and with a better seat layout.

United finally realized they're losing out even on their big-money spenders (business customers), so they just announced their new "Polaris" business class product which brings them up to par with other airlines. However since United has such a large fleet to retrofit with new seats, it'll be years and years until all planes are upgraded. The first upgrade is in January I think.[/quote]

Another frequqent flyer here, and sadly, a United 1million miler.  Have you seen the new Polaris?  It's designed to appeal to their former Continental customers, who were usually NOT businesspeople.  My friend at UA calls it "HoneyBooBoo Airlines".  Anyway, you get a stuffed animal in business class--WTF, like I'm carrying that around with me?  Also they now have Saks Fifth Ave stamped on the blankets and such, as if anyone gives a $h!t about that.  I'd rather they just have decent seats and service.

But I'm screwed, too much time and miles invested with them now.[/quote]

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