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[quote=Anonymous][quote=Anonymous][quote=Anonymous]This happened to me on American for a flight this past August. They "rescheduled" both our departure for several hours later and our return for several hours earlier. The net result was a beach day carved off our vacation, and upheaval in my young kids' nap schedules, previously carefully planned around. I called and demanded that they put us on new flights. At first the guy said no, but then reviewed something and came back and said they had a new policy (due to the merger?) and would accommodate me. We were rescheduled for a day earlier. So, it can happen.

Like some of the other PPs, I wonder if you can get them to rebook you in a way that would be better for them and their inevitable scheduling woes. I would call back and keep asking to speak to someone up the chain. As you point out, it's not what you purchased and their proffered remedy thus far is unsatisfactory. [b]But do think about what your next best outcome is, because they aren't bringing that flight back (or putting you on a different airline).[/b][/quote]

OP here. I know you are totally right. I'll get there. Just processing the anger/disappointment first.  :wink: [/quote]

Ask them to rebook you to the evening flight a day earlier, AND cover the cost of your extra hotel night (either through partial refund on this fare, upgrades for your family, or travel vouchers for future use, etc).  At least get something for your inconvenience. [/quote]

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