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Reply to "How to handle a very rude customer! Need a rational talking to..."
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[quote=Anonymous]How did you decide that she was unneccessaily confused? Maybe she thought she bought a good deal and when you called ypu made it sound like you were scamming her. I think you need to learn how to disarnm customers. I have been very upset and frustrated when dealing with customer service and had a few customer service people be able to calm me down in seconds. There is an art to it. The first thing you need to do is apologize for the confusion and explain that you are going to do everything you can to help. If you balk at that suggestion, you are in the wrong profession.[/quote]
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