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Reply to "How to handle a very rude customer! Need a rational talking to..."
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[quote=Anonymous]I use Yelp all the time to research places and restaurants before I visit them and I think the most effective thing on a bad review is when the management responds and explains what happened from their POV. There are always 2 sides to every story, and I think we all know there are a lot of crazies out there. When you see a business owner respond to their negative Yelp reviews, it shows they do care about service and it also lets Yelpers see the whole picture...usually not as extreme as the complaining customer makes it out to be. Good luck, OP.[/quote]
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