Reply to I just need to write it down somewhere... Bray & Scarff sucks

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[quote=Anonymous]I posted about this before, and I'll keep doing it every time this comes up, because B&S are the worst.

Redid our kitchen and bought all of our appliances from the Bethesda store.  We had a good experience with the sales guy, but that was the last good thing that happened.  We played *Can You Please Send A Competent  Person Out?* for almost two years with them.  Our GE Cafe freezer would get too warm and they sent a parade of repairmen out.  It was never the same guy and the diagnoses we got were amazingly diverse.  My favorite was claiming that the design was bad and the overheating was because they'd constructed the cabinet an 1/8" too close to the fridge.  Or maybe it was the time the said we needed a part that would take a month to come in.  After not hearing from them for six weeks, I called in to find that they had no record of that visit or the part being ordered.

This shit went on so long that our warranty ran out.  We called Bettar repair, they sent a guy out, and he figured out the problem in 20 minutes.

Our microwave is a piece of shit too.  The touch screen stopped responding one time when the fridge acted up.  The B&S repair guy came out, he had no idea he was supposed to look at the microwave and then had no idea what was wrong with it.  It started responding again before he was supposed to come back.  After the warranty was up, it did it again.  It took me 10 minutes on Youtube to figure out what the problem was, that it was a big Known Issue with GE's Cafe microwaves, and the fix was relatively simple.

Meanwhile, our washer and dryer that we bought from Home Depot has needed service a few times.  Every time the repairs have been easy to schedule and the repairmen they send are professionals who know what the hell they are doing.

TL;DR DO NOT SHOP AT BRAY & SCHARFF UNLESS YOU'RE A MASOCHIST.[/quote]

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