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[quote=Anonymous]
OP, you mentioned that the manager said something about the school dealing with it--? Maybe the school and the store have been in communication already about shoplifting or even about those specific kids. There could be agreement where the store lets the school or local cops know about the shoplifting but has been advised not to accost the kids right there in the store. That seems odd, but there could be a lot of reasons behind it that we don't know or see -- anything from the school (or the cops) knowing that these particular kids could get rough if they're called out by a shopper inside the store, to a plan for someone to catch the kids as they exit the store or enter the school. Waiting to get them once they're past the checkouts prevents any question of "But I was just putting it in my bag to take it up front to pay for it" crap.

I would be really curious about the manager's reference to the school having some role in this. That could be for real, or it could be the manager just trying to blow this off and get rid of a persistent customer who was trying to help.

OP, if you're still mad, contact the store manager -- not just any manager but the person in charge of that entire store, and copy the e-mail or whatever to the corporation's head office as well. Be sure to mention what the manager told you about the school being somehow involved in catching these kids. If that was a lie to get rid of you, that manager's bosses should know about it. But maybe it was for real.[/quote]

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