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[quote=Anonymous]I don't understand exactly why in the world they needed to divert the plane. I wasn't there, so I don't have all the facts but from what I've read and what I've heard on the radio, the parents asked to pay for a hot meal from first class, because first class was the only section that got hot food. Then they asked for the food to be warmed. Why can't people act like civil human beings and help people out? Just because you have power and can do something, doesn't mean you should. How hard is it just to heat up the food? I remember when I was no longer breast feeding and would ask for my daughter's formula bottle to be warmed in the microwave or if we could put it in hot water (that comes out of the coffee machine). 99% of the time a FA would say sure, no problem. But 1% of the time there was always someone with an attitude, and would say no. Why? I've been on flights with disruptive children (once had police meet us at the gate at Dulles over just really rowdy kids who were throwing m&ms everywhere and the parents wouldn't control them), i've had screaming babies, I've seen drunk passengers, i've seen twice someone get up during the take off at National because they were freaking out over panic attacks (a big no no), I've seen really loud and obnoxious people, I've even seen someone light a cigarette in the middle of coach. But never has the plane been diverted. I would be so pissed as a fellow passenger to have my travel planes disrupted over this. It seems what started off as a slight attitude from the FA and probably frustration with the parents escalated. We've all been there, SN or not, where someone is customer service just is being unreasonable and you get upset, probably more than normal. IMO the fault lies with the airine, the situation could have been handled much better.[/quote]
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