Reply to I am so tired of every tech bro telling us how AI will change the world without giving us any concrete examples

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Heres 3 examples. Yes I used chat to draft but I put in enough detail in my prompt that it came up with real world info info.

We used to have two support analysts manually categorize 5,000 IT support tickets per week. Now a model auto-tags 92% of them with 96% accuracy, and one analyst audits exceptions.

Our paralegals draft first-pass contract summaries. It used to take them hours in many cases. Have you ever read a commercial lease?? It is a monster. Now a model generates a structured summary in 45 seconds and the paralegal reviews and edits; prep time dropped from 1+ hours  to under 15 minutes.

We replaced manual fraud screening of 100% of transactions with an AI risk score. Humans now review only the top 3% flagged.[/quote]

Wait... are these 3 examples of things you personally did but you asked AI to write this up? Or you asked AI to come up with 3 examples?[/quote]

I asked AI to come up with several example of productivity saves, and these 3 were ones I see in my immediate world so I cut and paste them. Although I’ll admit the support ticket human reduction at my co is higher than what I posted here. We had a number of support people and now we are down to one human.

You should look up ‘agentic AI’ bc that’s the next step [/quote]

I can't speak to the others, but the legal one makes no sense to me. The firm probably has a template commercial lease they prefer to use and the part that AI can do (copying and pasting in the parties and numbers) could be done by a paralegal very quickly. An attorney would still need to review the final product carefully and negotiate changes with the other side whether it was generated by a paralegal or AI, and a paralegal is less likely to make mistakes. Then it says "a model generates a summary" but that's not the initial task described, which is drafting the lease. There's not really much to "summarize" in a lease other than the initial parties and terms which you would have fed into the prompt in the first place, and AI is not good at summaries and I imagine would have a difficult time cross-referencing the various subsections of the lease (as in "notwithstanding paragraph 3, and subject to the exceptions in section 5b, below, the parties shall...). Using AI seems like a huge waste of time and may create more work.[/quote]

If a lawyer is getting paid, they need to review the contract.  [/quote]

I did not say otherwise.[/quote]

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