Reply to WWYD - custom cabinets wrong color

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous] Specifying 25% lighter is kind of Loosey  goosy.[/quote]

Perhaps I'm just thirsty, but if I order a Jalapeno Margarita 25% less sweet from 3 different bartenders at the same restaurant they may all go about it in different ways -- Less simple syrup?  More Tequila? Additional lime so the extra acidity can counteract the sweetness?  Any may work. All may be repeatable from batch to batch, but none are prescribed standard deviations of a 25% less-sweet Jalapeno Margarita that would be known by all future bartenders. Your order will get different results from bartender to bartender unless you're specific.

When mixing an off-white paint 25% lighter, which tint are they supposed to dilute or enhance to brighten? By what ratio does that adjustment need to be made to equal an end result that is 25% lighter while still maintaining the expected color?

Method aside, 25% will be subjective to each person.

For next time, if I had a mix code (previously used custom color) that I tried, liked, and wanted to repeat, I would provide that code rather than starting with the name of the color I don't want and asking for a subjective adjustment. Whether the service provider is solo or part of a larger company YOU have the answer all along - the code on the can you like - which you didn't provide. Why rely on them to reinvent your wheel?

[/quote]

This - I can understand being frustrated but you requested a custom color without specifying the custom formula. Why wouldn’t you include a photo of the paint can you used to clarify the color? I had a custom color on my cabinets, and the builder wouldn’t finalize the order until they first had a sample of the color with number/formula to send, and then a sample door of the color that I had to sign off on. That seems pretty standard procedure, because [b]asking a contractor to build you new cabinets seems unrealistic. Why do you not just want them repainted[/b]?[/quote]

Why did I not just want the old cabinets repainted, you mean? They were thin slab 45-year-old frameless cabinets installed by the homeowner (who wasn't a professional). During the decades, they settled in weird ways (house is old!), chunks of veneer have pulled off several fronts, and some places had been patchworked with mismatched cabinets. There were also almost no uppers -- only open shelves, which turned everything we stored dusty and grimy. Oh, and the drawers were too shallow to hold a ladle or potato masher or larger bag of sandwich baggies! We are pretty frugal, and we made 'em work for more than a decade, but it was finally time.

(We salute you, 45-year-old cabinets, and we thank you for your service!)

Lesson learned about the paint code. I do wish if my builder had seen something that wasn't clear, he'd proactively reached out, as you say yours would have. But he didn't, and also I didn't provide the code or a photo of the paint can, or insist that he come and take a sample, and by the time I knew it was a concern, the cabinets were walking through the door.

Live and learn, live and learn. [/quote]

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