Reply to Fight at hair salon. What would you have said, if anything?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]You have to validate the customer’s feelings and let them know you will fully reprimand the worker for not following protocol. You don’t actually have to do it, you just need to make the customer feel that they are right. Instead, this salon and the nosy customer gaslit the poor woman as if her feelings weren’t valid. [b]They’re lucky she didn’t collapse or have a medical episode on the spot as that can happen with the older& fragile.[/b] Maybe she has early onset dementia. You never know what someone’s actually dealing with [/quote]

I die. This is hilarious. A medical episode because her hair appt wasn't going the way she wanted? Special!!! If I felt like the entertainment, I'd actually pay MORE money to go to a salon with customers this dramatic. It sounds like a telenovela.

If this is the way you operate, it sounds like you need to cut the weirdos in your life a little less slack. Undermining your professional relationships by supporting bad customer behaviour is not conducive to a good working environment- for clients or staff.[/quote]

The delay in your appointment is your issue. The conflict with the other customer was not. Period. You can complain about the delay, you can ask for reduced charge (or could have decided you didn't want to stay). Sounds to me like the nosy customer didn't help matters either. [/quote]

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