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Reply to "Fight at hair salon. What would you have said, if anything? "
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[quote=Anonymous]You have to validate the customer’s feelings and let them know you will fully reprimand the worker for not following protocol. You don’t actually have to do it, you just need to make the customer feel that they are right. Instead, this salon and the nosy customer gaslit the poor woman as if her feelings weren’t valid. They’re lucky she didn’t collapse or have a medical episode on the spot as that can happen with the older& fragile. Maybe she has early onset dementia. You never know what someone’s actually dealing with [/quote]
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