Reply to Fight at hair salon. What would you have said, if anything?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]I would not have poked the cranky old lady bear. Anything you said to her was not going to register, and would just provoke her more.

But I would have spoken to someone at the front desk after waiting about 10-15 minutes. "Excuse me, I had an appointment with Kiki at 5:30. It's 5:45 and she doesn't seem like she's going to be ready for me anytime soon."

From there, ask for what you want. Either "Is there someone similar who can help me now? I really am not willing to come back on another day." Or "I'm not willing to wait while this issue plays out. Can you help me reschedule? And can you adjust the pricing to take this into account? I was here on time, but she's nowhere close to being ready for our appointment. And now I have to go home and come back again."[/quote]

That’s not how salons work. They don’t have extra people sitting around to do a coloring. And why should they reduce their price over this? Bad enough they had to deal with her. They weren’t ready through no fault on their part. [/quote]

-1

I strongly believe this was 💯% on the salon.

It is a salon’s responsibility to ensure that their customers are properly taken care of - - bar none.

They inconvenienced a customer (even indirectly) so they should eat up some of the co$t too.[/quote]

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