Reply to Private sector people - do people at your co send emails during off hours? A number of the business clients I serve do

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[quote=Anonymous][quote=Anonymous][img][quote=Anonymous][quote=Anonymous]The fundamental issue is probably that OP has company does have a thing called urgent emails. He is expected to respond to those at all hours.

They should transition to a modern technology like teams or texting and leave the asynchronous email for non-urgent matters, since it has a much higher volume[/quote]

But is he actually expected to respond? It doesn't sound like he's having trouble differentiating between what's urgent and what isn't. And if he is, that's a lot easier to solve than getting people to stop sending emails when they want to.[/quote]

That’s the issue. The very existence of “urgent emails” means he must take the cognitive load to evaluate every email that comes in after hours. I assume she has some filters; maybe she can see phone to only ding when her boss emails?

She needs to push back and ask for a realtime notification channel like calling or texting or maybe teams if it’s on her phone. [/quote]

NP, I would argue that Teams is also not a channel that requires immediate response, especially off-hours.  Texting perhaps more so, a call if you really want to be sure someone is attending to an issue.  (And I'm someone who hates calls out the blue - but an urgent off-hours issue would warrant it.)[/quote]

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