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Reply to "What happened to basic Customer service? Is it gone forever?"
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[quote=Anonymous][quote=Anonymous]Honestly OP, I think if you experience this often, you are the common denominator. While I hate phone prompts and bots, once I get to a human, I rarely have poor service. But I don't treat people in the service industry like they need to solve my problem - and approach it more like "hey, let's see if we can figure this out together." It's all in the approach, and always being polite and kind in your tone.[/quote] I’m a tax lawyer and I end up on the phone with the IRS quite a bit. I can tell you from the large sample size of my calls over the last five years that I am not the problem. I can call five times on the same issue and have five different experiences, many of which will not be pleasant. I know you catch more flies with honey than vinegar but some people are just rude. [/quote]
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