Reply to What happened to basic Customer service? Is it gone forever?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Customer service is expensive.  The kind of "good" customer service people expect requires training, knowledge, professionalism, empathy, and emotional regulation.  People are too used to sitting behind a keyboard; they don't know how to interact with other people.  When business propose a model that uses good customer service, like a concierge doctor, people complain about the cost.[/quote]

Not really.  I worked in restaurants for years and had all of the above qualities and no one “trained” me on customer service, I was just bubbly and helpful and polite.  I actually enjoyed being of service.  I think we just have way too many excuses to remain rude (as a society).  Customer service is not hard![/quote]

I was a waitress for years (this was before COVID) and I was shocked at how bad some of the servers were. I agree, it’s not hard to be good at that job, but they just sucked and then couldn’t believe how much I made in tips and complained that the hostess gave me all the good customers. Nope, I just gave the customers good service.

You won’t find rude people working at Chick Fil A but you will find them at any other fast food joint where they probably get paid less. If the establishment places a priority on good service and pays its people well they are incentivized to do a good job. But some people also just suck at customer service (and therefore don’t get hired at places like Chick Fil A).

I do think it has tanked since Covid and unless the businesses decide to make outstanding customer service a thing, it will likely remain terrible there. And you do have a choice to a certain extent - we frequent the restaurants and stores where we know we’re likely to have a pleasant experience. The others can either step it up or go out of business. [/quote]

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