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Reply to "CVS new phone system!!!"
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[quote=Anonymous][quote=Anonymous]Just FYI I called a few times right at openning today re a fill issue - bizarre posters that seem confused re what a pharmacy is, the pharmacy said they filled it, the app said they had to send it elsewhere, I drove to elsewhere which was a half hour away and waited for a half hour and if I was going to drive to the other cvs, I wanted to confirm - this is why people need to call, btw, to clear up confusion - and the phone was answered twice!!! It was a steaming hot miracle.[/quote] I’ve had it answered by a human a few times first thing in the morning or after lunch. I was shocked every time. Between all my kids and myself we have 8 prescription refills every month. Some of which require talking to a human. Those of you that don’t have to deal with this should count yourself lucky. [/quote]
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