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[quote=Anonymous]This is OP, and: 
(a) to date most of my working life was spent in “lowly” customer service positions, mainly in restaurants and coffee shops (I was a waitress, hostess, bar manager, and I managed a Starbucks.) I *get it.*

(b) I am in my thirties and the change, in my view, has been precipitous.

I’m a millennial but I moved out and was totally independent starting in my late teens, put myself through college and grad school, so maybe that’s why I was more dedicated to giving superior customer service? It’s just my theory.  I know a lot of young people today are being heavily subsidized by their parents so maybe know that even if they don’t make good tips/get fired it doesn’t really have a material impact on their life.

That said, my peers also gave good service when I was working in restaurants and food service, so was it covid?

I’m maybe being unfair but I kind of think this is a Gen Z thing: they’re inundated by social media which becomes an echo chamber of affirmation and reflective of a life that, for some, seems like endless opportunity; maybe they’re resentful that their lives don’t mirror the lives they see on SM.

Finally, I notice the this very haughty, almost intentionally unhelpful behavior in the corporate world, and I notice a total disregard for hierarchy (for example, a coordinator-level person emailing my boss, who’s CEO of a 5,000 person organization, in a snippy way devoid of a “happy-to-help” undertone.)

I just don’t get it. And for people who say this is good: I’m not sure it is.  Pleasantries, niceties etc grease the wheel of society.  Without that what do we become?[/quote]

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