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Reply to "Booked through hotels.com and hotel doesn’t have my type of room. What do I do?"
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[quote=Anonymous][quote=Anonymous]I booked a hotel room in Boston and when I got to the hotel they said that hotels.com sold me a room that they didn’t have. We are 4 people and are stuck with a king+sofa bed instead of 2 queen beds. They will try to accommodate us tomorrow [b]but they are acting like it is my fault for using hotels.com instead of their website.[/b] I feel like they should give us a voucher or points or something right?[/quote] Hotels.com is the equivalent of a travel agent, but without any of the advantages to you or the business. This is always the response you will get from the hotel if you use hotels.com, expedia, etc. Frankly, it's nice of them to try to accommodate you at all.[/quote]
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