Reply to PSA - Avoid Stubhub if you care about attending the ticketed event

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[quote=Anonymous][quote=Anonymous]We purchased on stubhub and was sent the wrong tickets.     Of course by the time you get them, you have no time to make it right.    We have multiple tickets in same section since we can't be together, this out kidd and parents in different sections.   There is no accountability and a refund is not consolidation when you buy tickets for an event.  A CLASS ACTION lawsuit needs to change practices for online platforms.  When you buy, you get immediately.[/quote]

I'm sorry that happened to you.

I was the OP, and since my bad experience, I have been reading everything I can about the ticketing industry. From what I understand, primary sellers, like Ticketmaster, or the event organizers, play a role in creating these situations. Ticketmaster claims that they use "delayed delivery" to "prevent tickets from being accessed until we can confirm everyone has adhered to the event ticket limit and didn't use unfair ticket technology to buy in bulk." That reason is BS. Delayed releases aren't stopping bots from purchasing tickets, but they hurt regular consumers.

Delayed delivery means that if you purchase a resale ticket through a non-preferred platform, you can't access the ticket until after the ticket is "released," which may be very close to the event date and long after you made the purchase. That means that the original purchaser can't transfer the ticket until it is released. I keep reading that the delivery delays usually prevent access to tickets until 48-72 hours before the show, which doesn't explain why so many people still have issues with StubHub purchases hours before the show. I suspect that StubHub wants to wait as long as possible before letting purchasers know that tickets aren't available so that they have the opportunity to offer replacement tickets (on which they made additional fees). At a minimum, the delivery window should be disclosed for any transaction before the purchase is made, and transactions should be able to be canceled if tickets aren't transferred to purchasers soon after the release by the primary seller.

Delayed delivery not only hurts regular buyers and sellers, but it also protects and enhances Ticketmaster's market share. Ticketmaster offers resale tickets through its own platform and makes more money off of those resales on top of the exorbitant fees imposed on the original purchase. They want you to buy resale tickets on their platform and not use third-party sites, and delayed releases drive consumers to Ticketmaster.

If you are like me and wound up disappointed about missing an event because the StubHub reseller didn't come through at the last minute, you resolve that you will buy through Ticketmaster directly next time. Or, when the purchase from StubHub or another resale platform doesn't come through at the last minute, you go to the Ticketmaster site and buy whatever is available, which is usually the most expensive ticket. It's absolute genius! The "safety" mechanism keeps good faith buyers in limbo until the eleventh hour, and if their purchases fall through or if they are unwilling to take the risk of the seller not coming through for an event that requires travel, they have no choice but to use Ticketmaster for all purchases. It's a lose-lose proposition all around for consumers and a win-win for ticket sellers.

I have also learned that selling on StubHub can be as frustrating as buying. Part of this is due to late releases and the need to transfer the tickets quickly.  Sellers frequently complain that they weren't given the opportunity to transfer the tickets and then are penalized by StubHub for the busted transaction.  As a PP mentioned, purchasing through StubHub is a gamble unless you are buying last-minute tickets that are available for immediate transfer. The entire industry is a mess and in need of closer regulation. [/quote]

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