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Reply to "Pottery Barn Shipping Delays"
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[quote=Anonymous][quote=Anonymous]Ordered a rug on 2/13; still don't have it as of 4/13 and told them I want to cancel. Store *supposedy manager* told me I couldn't cancel because it was already in the warehouse! I called customer service and they said they can stop delivery. I was charged on 2/13 for rug, rug pad and delivery and I'm still waiting for a refund. Will never order from them again unless I can take it from the store![/quote] Just tell them if they don’t refund you today, you’ll call your bank and charge it back. I’ll bet they will process your refund immediately. If not, follow through with the bank. [/quote]
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