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Reply to "I think my new coworker is functionally illiterate? Help!"
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[quote=Anonymous]Functional tip: can you do a Loom or Zoom screen record with a video? Real advice: You need to bring this up with your supervisor, because it’s taking up more of your time. I know you were worried about seeing unaccomodating, but you have to. Here’s how I would frame it: “I wanted to get your advice on how to better train Alice. As you know, I was asked to train her on how to sketch designs and apply the first base layer of paint since she is our new teapot painter. I blocked off time to explain the sketching process, the different kinds of paints, and paintbrushes we use in the office. That took me about an hour each time to walk her through it. When I asked her if she understood, she said she did! However, the next time she had to sketch a rhino, she said she didn’t know where to start. So I wrote up the steps with screenshots, in case she was more of a visual learner, so she could have something to refer to. <show emails> When I sent those to her, however, she told me she didn’t know which end of the pencil to use to sketch. I gave her a picture of the pencil we all use in the office and pointed out the end with the point, but she keeps coming back to ask me for help, and I’m not sure what more I can do. At this point, Alice comes to me every two days, and I have to spend 30 minutes with her every time. Last week, I went over steps 1-3 or how to paint a base coat three times, using the guide I made, because she didn’t know where to start every time. To her credit, she submits assignments back promptly, but this is what she submits! As you can see, there are gaps in pattern recognition and color theory that were not what I was originally asked to train her on. Editing what she submits takes me another three hours to do. As a result of this, I’ve had less time the past few weeks to do X, Y, Z of my own as well as I normally do, missed A, and I haven’t had time to plan the big community teapot party. I’ve collaborated with Wakeen, Cecile, and Cecelia successfully before and trained Mareena, but I’m out of ideas. How much more support should I be providing Alice, and what ideas do you have on how to better get her up to speed?”[/quote]
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