Reply to I just need to write it down somewhere... Bray & Scarff sucks

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[quote=Anonymous]Adding a new vent: back in July I called for an icemaker repair.  The guy came out, opened my freezer door and said "you need a new icemaker".  Did no other diagnostic investigation.  I challenged him on how he determined it so quickly and he pointed again and said "I know".  Took 5 months to get the part.  The same guy called me 7 hours late for the install appointment and when I asked why he took so long to call to say he was running late, he SCREAMED at me "I AM VERY BUSY!".  Needless to say, I demanded a different repair person.  Apparently they have one one guy who services all of DC so you will have to deal with this jerk unless you specifically say you refuse to have him.  New guy came out, installed the ice maker... no ice.  I called Service Repair, explained the whole situation and the woman on the phone said to me "are you done now?".  So rude.  New guy came out today - ice maker is not the issue.  The water line valve needs to be replaced.  First guy never looked at it.  I am furious.  We have purchased so many things from B&S over the years but NEVER AGAIN.[/quote]

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