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[quote=Anonymous]I am a Bright Horizons NSF parent, and I’d like to share why I believe that BH management is dangerously irresponsible.

Through the last two years, our Center had an incompetent Director, who did nothing as the Center collapsed into chaos (that’s not an exaggeration).  A lot of what happened was her own fault, BUT SHE HAD SUPERVISORS.  WHERE WERE THEY DURING THE LAST TWO YEARS??

*Where were these managers when our children were being rough-handled by their own caregivers??

*Where were these managers when our Center filed virtually no required paperwork with the state and county??

*Where were these managers when our Center director would come to work drunk??

*Where were these managers when our Center violated a litany of safety regulations on a daily basis??

Bright Horizons managers neglected their duty to supervise our Center, and this had a detrimental effect on our children’s education and safety.  Right now, there seems to be an endless parade of BH Regional Directors, etc. who have been stationed at our Center since this whole mess began – all of whom give us comfy reassurances that they care about us and that safety is their top priority – but where were these people when our children really needed them??

Clearly, there’s a problem with how BH is run.  The layers of upper management seem to have no clue what’s going on inside their own Centers, and as long as the profits keep rolling in, they don’t seem to care.  That might work fine if the Center is run well, but if it’s not, it leads to a disaster… quickly.  What happened at NSF can easily happen to any Bright Horizons Center, given what I’ve seen of their management.

All of this is a shame, because as several other posters noted, many of the teachers at NSF are very talented.  They have been shortchanged by BH management as much as our children have been.

We trust daycare companies with our children’s lives and wellbeing, but based on my first-hand experience, Bright Horizons has violated that trust, and their neglectful administrative oversight put our children at serious risk.
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