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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]they're nice but seriously disorganized[/quote]

why do you say this?[/quote]

I’m not the PP but if you have any experience with them at all you’ll quickly learn how disorganized they are. For my cycle I had 4 different nurses because their staffing was short and they had no continuity. They forgot to call in my meds which resulted in me having to pay cash at a local pharmacy because by the time they did call it in there wasn’t enough time to wait for insurance approval. The dr who supposedly was “my” RE was never around or available and the other two REs answered every question with “I don’t know because I haven’t read your chart.”  Cycle was a massive failure. [/quote]

I'm the PP who asked.  I am so sorry that was your experience.  That is extremely frustrating.  I had Jaime as a nurse to start out with but at the first sign of trouble (she was non-responsive a few key times) I switched to Maureen who was so much better.  Sounds like things have gone downhill recently (I received treatment at the beginning of this year).  Were you able to get any money back?  Please do leave an honest review on Google or Yelp if you can.  I know that is beyond frustrating and disheartening to have gone through that.  [/quote]

Thank you, PP.  it’s kind of you to say that. No, they didn’t refund any of my money. They got a very high number of eggs - way more than I had ever gotten before - (I don’t have DOR, I’m a great responder to meds, so they got a really high number)but they wouldn’t even fertilize whereas I’ve always had high fertilization rates in lots of prior cycles. So, I had no embryos. Nothing to transfer. Nothing to freeze. A big zilch. So I ended up paying less than expected because there was no biopsy fee, no PGS, but it also meant my fertility journey was over.

And yeah, they had a bunch of people quit mid year so it had probably gone downhill a lot since when you cycled.

You know, it’s just sad. I was an earlier PP on this thread asking about whether I should switch to CCRM and also made a different thread about the Colorado versus NOVA location. I am so incredibly regretful that I didn’t go to CO. My only problem was I couldn’t seem to get a PGS normal at my first clinic. I hoped the superior lab was the answer. Big big sigh.

Sorry for the novel. I’m obviously still struggling with how it turned out.  [/quote]

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