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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]End of month sales are real, numbers must be hit. So understandable and reasonable they want it done by end of month.

Smart shoppers know this and look for end of month better deals.

[b]The CC thing is b.s. IMO/IME, I’ve put 2k on a card and paid it off before bill was due, free money for 45 days.[/b] [/quote]

[b][/b][b]Free for you... but the dealership (or whoever is taking the payment) needs to pay the CC company a percentage on each transaction.
That is why some small business prefer you pay cash...[/b][/quote]

Then dealer should throw in some all weather mats (which they get for pennies on the dollar) to appease the customer.  They still make the transaction, customer feels better, win-win.
Now they don’t get sale and have someone who wants to go all scorched earth on them.[/quote]

So imagine you are the dealer...
Katie comes to you and makes a deal that you agree upon.  $30k for CarX.
Now, Katie wants you to take a credit card which costs you an additional $750 -- so, decreasing your already thin profit.
[b]You will reward Katie by giving her free stuff, and losing more $$?[/b]

I hope you are not running a business... but if you are, let me know where I can do business!
[/quote]

First of all[b] “Katie” isn’t being rewarded, because she wanted to make a down payment via card[/b] and they said no, so she is inconvenienced—maybe throwing in some stuff (like she asked) will go a long way toward making her feel better.
Second, those accessories are SO cheap for the dealers, they throw them in all the time (even though the markup is so high when they sell them).
They will be “losing” peanuts by including them.[/quote]

She is being rewarded with the convenience of paying by credit card.   Paying by credit card costs someone money... its not free, and its not a trivial amount. 
Its the same cost from Katie's perspective, but a big difference from the dealership's perspective.

She can take her business elsewhere and argue for the same, but she will get the same answer.   
She is free to go medieval and rant and rave all over social media, and to Honda corporate.
I mean, that's what she is trying to do here.... the problem is that her demands are not reasonable, and people have pointed that out to her.
Go blast it Facebook, you'll likely get the same response.[/quote]
+1
OP is just going to look like an idiot wherever she complains. [/quote]

Don’t be so sure. I’m a Regional manager for a major retailer, and it’s much more worthwhile to appease an unhappy customer than to play hardball.
Often times it’s not even a matter of giving away stuff, they just want to be assured that their feedback is valued.
I also find that, although the customer might be a Royal pain in the a$$, they usually bring to light issues that are pertinent and ultimately improved our operations when addressed.  Not sure how it works for car dealerships, but all feedback should be valued.
[/quote]
[b]So you think Op is bringing to light issues regarding credit card fees?[/b] They are well aware of what the fees are and choose not to accept them, which is very common. Heck even my kids sports team discounts if I pay in cash. 
I guess you subscribe to the customer is always right. Which is a great attitude to make sure they feel “heard” but I can’t imagine how frustrating OP is to negotiate with. Nearly everyone is telling her she’s wrong, she makes an agreement and then tries to pay with credit card to squeeze out just a little more in the way of points, then threatens social media to get her way. She is never going to be happy. [/quote]

PP here.  Amusing, but I don’t think OP is bringing to light credit card fees (she even said she can accept denying her request).  Her issue seems to be how the dealer rep communicated the denial to her, saying they only “entertained” her offer because it was the end of the month.  That may be true, but if you care about customer service (or at least want to look like you do), you can’t put that in an email.
OP might be a real headache, but it she complains then it’s on our radar (at least in my world).  [b]We can either dismiss it as an unreasonable customer[/b], or we can take it seriously, communicate to the complaint to the store (in this case dealership), and see if there’s a silver lining here (I.e. something to be learned).  We can also look for patterns: if this dealership gets these sort of complaints, but others don’t, we need to look at what those teams do that is preventing these complaints (and reward them as well).[/quote]
Ding, ding, ding.  We have a winner. [/quote]

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