Reply to Would you reimburse an employee who fell for a phishing scam?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Our company has been getting a lot of phishing emails lately.  We are working hard with our IT vendors to deal with this and have sent two high priority emails to staff telling them to be careful, explaining what these scams are and what to look out for, and giving steps of what they should do if they receive one.

Over the weekend an employee got an email at their work email address that looked like it was coming from the CEO, asking them to purchase gift cards for him.  The employee followed the instructions and wound up spending $2k of their own money on gift cards.  When we discovered what happened we instructed the staff member to contact their credit card company, bank and the gift card vendor. All of these told him that since they bought the cards legitimately there is no recourse on their end.  I instructed the employee to also file a police report.

From the company perspective we do not feel that we should reimburse the staff member for this cost.  I feel terrible for them, but we had sent warnings about this very scenario.  Also, the request itself was not anything our CEO would ever ask a staff member to do, so the staff member really should have known better.

Is there anyone that thinks the company should pay the staff member back?  Is there anything else we can do?[/quote]
This is a great topic. [b]You should take your question to Ask A Manager.[/b]
FWIW I don't think the employee needs to be reimbursed, because the company warned everybody (twice!) shortly before the incident.[/quote]

Already been done. See #2: https://www.askamanager.org/2019/02/my-friend-is-bombarding-me-with-urgent-messages-while-im-at-work-i-fell-for-an-email-scam-and-more.html [/quote]

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