Reply to Serious injury during personal training session

Forum Index » Diet, Nutrition & Weight Loss

Reply to "Serious injury during personal training session"

Subject:

Emoticons





More smilies

Text Color: Font: Close Marks

[quote=Anonymous][quote=Anonymous][quote=Anonymous]Sometimes people fall. Accidents happen. It is sad.[/quote]
OP here. Apparently I'm the only one who sees a difference between stumbling incidental to an activity, and [b]stumbling while taking steps on the instructions of a trainer[/b].  I've heard something about straddling the step block, and DW wasn't told to do that.

The trainer told DW that she was lucky to just have a broken wrist, because if she'd fallen a little differently she would have hit her head on a piece of protruding metal. Maybe accidents can't be avoided, but the facility can attempt to mitigate their effects, and this gym doesn't seem to even try.

I should add some context about wanting some kind of courtesy comp. DW has given this gym a whole lot of personal training business over the years. When she told the manager to suspend her monthly membership, which is a small part of her total relationship with the place, it would have been nice if the manager had said something like "Sure, and feel free to come in anytime and use a bike if you feel up to it". Customer relations with a loyal customer.[/quote]

But this is where the liability waiver comes in.  There are lots of different ways to utilize a step - that doesn't mean the instructions given to your DW were wrong. Was she unclear about what to do? Was this her first time using the step?  I'm not sure how you can conclude the the "gym doesn't seem to even try" based on what you've told us.  Accidents happen.

As far as wanting a comp and better customer service, did you ask them how this can be resolved? I understand that it's frustrating for them not to offer up front, but if you didn't even ask, then this is partly on you.  You can either ask for something outright or ask an open-ended question to see what they offer and go from there.

[/quote]

Options

	Disable HTML in this message
	Disable BB Code in this message
	Disable smilies in this message

Review message

Search Recent Topics Hottest Topics