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Reply to "WaPo Ask Tom?"
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[quote=Anonymous][quote=TomSietsema]Making three or more visits to places, unannounced and under a different name, certainly helps me evaluation service, as I get to be waited on by different servers and experience different parts of a restaurant. I also occasionally go in disguise to restaurants where I know I'm known, although it takes a considerable amount of time to look not like myself. Trusted friends also share service stories with me. [/quote] What does this disguise involve? :P [/quote]
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