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Reply to "I just complained about a grocery store employee who was rude to me"
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[quote=Anonymous]PP here, and I should note that when mistakes were made on my recent trip (definitely the exception), people bent over backwards to make it right. There was no defensiveness or telling someone they were wrong in what they ordered or things like that). And, I'm no way saying the customer is always right. But, in my experience, the tie should go to the customer. In clear situations where the customer is wrong, or when customers are jerks, then fine.[/quote]
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