Reply to How much unresponsiveness to email do you tolerate?

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Reply to "How much unresponsiveness to email do you tolerate?"

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote]I think it's ironic that people state that they'd be fired if they didn't respond to customers, clients or consumers, because I can't tell you how often I email parents and get a bounce back message that they are out of the office for a meeting, or at court or something, and thus can't reply.[/quote]

An out of office message IS a response.  What do you think the purpose of an automatic - out of office reply is for?  It is to manage the expectations of the sender that the recipient is not in a position to respond within normally expected time frames.  The out of office message typically indicates when the person will be back in the office. It allows the sender to determine if she can wait until the recipient returns to the office or should contact someone else.  The out of office message should communicate who to contact if the sender cannot what until her return.

I'm surprised so many seem to have such limited knowledge of professional norms.[/quote]

So, that's all I need to do, set an automatic email that says I'm teaching, and so not able to respond?  And parents will be good with that?[/quote]

It would be acceptable to tell them you cannot respond 'immediately'.  You should then indicate when the parent should expect a response from you.  For example: "Thank you for your email.  At this time, I am teaching and not able to read your email until my planning period at 4:00 pm.  I understand the importance of parent/teacher communication and will do my best to respond within 1 business day of reading your email.  If you need an immediate response, please contact an adminstrator at 703-313-XXXX.  Thank you for your patience."[/quote]

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