Reply to I am a DC uberX driver since 2013 and have SEEN IT ALL...so please, AMA

Forum Index » Off-Topic

Reply to "I am a DC uberX driver since 2013 and have SEEN IT ALL...so please, AMA"

Subject:

Emoticons





More smilies

Text Color: Font: Close Marks

[quote=Anonymous][quote=Anonymous]OP, as others have said, you're awesome!  Thanks so much for this.

Two quick questions/confession/mortification:

1) I have never tipped an Uber driver, largely because I've read press saying they weren't allowed to take tips (obviously not true).  Just talked to DH and he also has never tipped drivers nor does he know anyone who has.  I'm resolved to change, if that's a standard -- would you say 5% cash? 10%?  Part of the problem is also that I don't see the total fare before I get out of the car..
[b]A good rule-of-thumb would be to tip $1 for every five miles travelled.  You could guess on this and come pretty close and it'd work out to be about 10-20% every ride.  Thanks for trying to help it catch on![/b]

2) I recently called an Uber to get two adults, two kids from a suburb to a major metro area (I no longer live in DC but am out west).  When the driver got to our house, I hopped in the (littered) front seat and others got in the back.  My DC (10) who was in the middle back seat discovered that the seatbelt didn't work.  The driver tried to fix it but couldn't so he canceled (at my request) -- and then charged the cancellation fee. I've got to deal with that but I also want to report my dissatisfaction.   If I report this on "Uber Feedback," though, I'm concerned that the driver will 'suss out it's me (how many others would have had this seatbelt thing....) and he 'knows where I live.'  I'm not normally paranoid, but given that my brother and the two kids we had with us all had bad vibes about this driver from the start, I'm just a little anxious.  Thoughts on best next steps, OP?
[b]Complain, complain, complain.  Directly thru that specific ride in the Trip History on the app if at all possible.  An uber driver at all levels needs to be prepared to take up to 4 adults + a few pieces of luggage on any given ride.  Also, the broken seat-belt should have been an automatic disqualifier until it was fixed.  If this had happened to me, I'd be expecting a couple $15 free ride credits out of it.

Also, a driver will never know if you complained or not, so feel free to complain all you like.  Uber handles all passenger complaints/questions internally and the driver never knows a thing.  The only thing that is passed along to drivers by uber is the occasional positive written comment left by a passenger, but never a negative one. Your driver in this case sounds like he was out-of-sorts on a simple ride request, so he probably gets lots of complaints already from his other passengers. [/b]

Thanks again for being forthright, witty, and by all appearances/writing wise, a really nice guy with integrity.  I wish you all the best.
[b]Thanks![/b]
[/quote][/quote]

Options

	Disable HTML in this message
	Disable BB Code in this message
	Disable smilies in this message

Review message

Search Recent Topics Hottest Topics