Reply to This woman seated between two obese people is awful but so are they for not buying the extra seat.

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]
Good customer service means making all your customers welcome. Airlines could:

- have some bigger seats that are more expensive but aren't double the price of others. 
- be clear about seat sizes and distance between seats in the coming process
- dont move or rebook people who have chosen a bigger seat for this reason
- dont give away extra seats that are purchased for this reason
- don't overbook flights 
- don't charge extra for seat selection
[/quote]

They already have a lot of that and/or it won't address the problem.

If you want a bigger seat, pay for first class. I travel a lot for work but I know my trip plans many months in advance. First class, when bought far ahead, is the same price as buying economy class a month or two ahead.

Seat sizes are easily found on seatguru.com and the airline's website. It's not hidden at all.

Seat selection is a value to customers.. they should charge for it if people are willing to pay. Besides, that won't solve the issue if 2 large people traveling together choose to sit in the same row/section.

I agree airlines shouldnt' give away extra seats -- I didn't realize this was so common.[/quote]

First class is prohibitively expensive as it currently stands for the vast vast majority of Americans. If you want large people to consistently be able to fly in a bigger seat you need to make it somewhat affordable. Making it a choice between 200 and 1200 isn't reasonable. You have no idea what you're talking about with that plan ahead bs. I travel a lot and no buying your ticket two months in advance does not mean you can buy first class for cheap.

If seat sizing was laid out during the seat purchase process and there was an indicator a buyer could choose to note their weight I believe more would choose intelligently. If the system knew their weight they could offer only seats available for their size. This could all happen in the privacy of the flyers home instead of in front of 100 judgy tired stressed out strangers. [/quote]

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