Reply to This woman seated between two obese people is awful but so are they for not buying the extra seat.

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Reply to "This woman seated between two obese people is awful but so are they for not buying the extra seat. "

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[quote=Anonymous][quote=Anonymous]
Good customer service means making all your customers welcome. Airlines could:

- have some bigger seats that are more expensive but aren't double the price of others. 
- be clear about seat sizes and distance between seats in the coming process
- dont move or rebook people who have chosen a bigger seat for this reason
- dont give away extra seats that are purchased for this reason
- don't overbook flights 
- don't charge extra for seat selection
[/quote]

They already have a lot of that and/or it won't address the problem.

If you want a bigger seat, pay for first class. I travel a lot for work but I know my trip plans many months in advance. First class, when bought far ahead, is the same price as buying economy class a month or two ahead.

Seat sizes are easily found on seatguru.com and the airline's website. It's not hidden at all.

Seat selection is a value to customers.. they should charge for it if people are willing to pay. Besides, that won't solve the issue if 2 large people traveling together choose to sit in the same row/section.

I agree airlines shouldnt' give away extra seats -- I didn't realize this was so common.[/quote]

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