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Travel Discussion
Reply to "VRBO won't refund Sanibel stay for next week"
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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Friends of mine canceled their Florida trip that would have been right in the middle of the hurricane. VRBO said the only way they would get a refund is if they had insurance, thankfully they did. [b] VRBO said no excuse, including mandatory evacuations would get a refund without insurance[/b]. Makes you wonder how much of a kickback VRBO gets from the insurance companies.[/quote] This is true of every single vacation rental agency in the OBX. In NC, its perfectly legal as long as the renter is offered insurance, which every one of the NC contracts includes. You have to affirmatively decline the insurance. I have no idea what Florida law says about the issue. [/quote] was not true for us in 2020. Our rental company told us they would offer a pro rated refund if there was a mandatory evacuation (we were in Corolla), but only Hatteras got the order. But if there had been one we would have gotten a refund for those days. I can't remember which rental company it was but it was one of the big ones.[/quote] You had the insurance. That’s how it works. They don’t ask you if you want the insurance, you automatically get it, and they will only take it off if you proactively decline it.[/quote] I didn’t have the insurance. I know how insurance works.[/quote] Okay, well i'm not sure where you rented from but we've rented from pretty much all of them and that's how it worked. I guess yours was the outlier. [/quote] To add, we've had to do a mandatory evacuation before (we never take the insurance) and did not get a pro rata refund. The people who took the insurance did for the length of the evacuation. [/quote]
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