Reply to VRBO won't refund Sanibel stay for next week

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Friends of mine canceled their Florida trip that would have been right in the middle of the hurricane. VRBO said the only way they would get a refund is if they had insurance, thankfully they did. [b] VRBO said no excuse, including mandatory evacuations would get a refund without insurance[/b].

Makes you wonder how much of a kickback VRBO gets from the insurance companies.[/quote]

This is true of every single vacation rental agency in the OBX. In NC, its perfectly legal as long as the renter is offered insurance, which every one of the NC contracts includes. You have to affirmatively decline the insurance. I have no idea what Florida law says about the issue. [/quote]

I think the above scenario is a bit different in that this "friend" cancelled because a hurricane was on its way. Presumably they could have enjoyed a few days of vacation. In this scenario, I agree that they would need insurance.

I own a beach rental property (that is managed by a management company), and I would absolutely refund OP (I have had to refund folks after storms/hurricanes caused significant damage, because of no AC, because of no pool). S*** happens when you own a rental property. OP should absolutely leave a bad review explaining the situation. The owner is a garbage person. How long are they going to hold people to a contract that they can't deliver on because of a "hurricane" that has long since dissipated.[/quote]

While I agree with you that owner should refund deposit, and VRBO should support the renter in this case, I don't agree that anyone could have "enjoyed a few days of vacation" when an entire area is locking down/rolling up and many were already on the road evacuating. 
 
I also don't understand why you use quotes around hurricane. There is absolutely no question this was a hurricane and one of the worst in U.S. history.  And you are correct that the storm itself is over but have you even looked at the damage left behind? Sanibel is virtually demolished; that's a hell of a lot different than a/c that doesn't work or a pool out of order.  [/quote]

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