Reply to If you had a negative experience traveling to Disney, can you share why?

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[quote=Anonymous][quote=Anonymous]I went with my first child and large group of family seven years ago and it was magical.  We got there for rope drop (my first time) and it gave me goose bumps!

The bus driver treated my son like prince - each time was engaging and happy.  If I walked to the restaurant I was greeted with a smile and check-in for our reservation.  We had fast passes passes and all that - went well.  We left and went to the pool and came back.  I enjoyed the shows.

We went again last year with second child who was 5 and what a big pain in the rear.  Too many rules to read and understand about LL and whatever that I didn’t bother.  I made reservations for restaurants a few days before we left and got odd times at odd places.  EVERY SINGLE TIME I asked for helped, or wanted to check-in to something I was told to do it on my phone.  Research on my phone.  Can’t you just tell me where the bathroom is?  Do I have to search for it on a map on my phone?  We had to wait for everything.  Including restaurant reservations.

I was SO over it.  No friendliness anywhere.  It is a resort based on entertainment, but where was the customer service? Our food outside the park at the hotel was great.  Inside - blah. Hotel room was  $1000 per night and it wasn’t special.  Like give me a fridge and microwave!  Come on!  People have kids.  The pool at the hotel was fabulous.

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These are all fair criticisms. We had two Disney vacations over ten years ago, which were magical. The cast members made our kids feel so special, and the level of friendliness, positivity, and responsiveness was beyond anything we have ever experienced. I agree that something has been lost in that area. During a recent trip, I didn't find the customer service to be terrible, but it wasn't as good as I remembered. At the same time, some of the things the PP is complaining about have a positive side, too. Yes, you are on your phone quite a bit. On the other hand, mobile ordering is fantastic and saves time that used to be spent waiting in line.

OP, consider whether you will stay on-site or off as you contemplate your trip. As noted by the PP, staying on-site is expensive, and $1000 per night does not get you anything close to what you would expect elsewhere. Some people would not consider a trip that involves staying outside the "Disney bubble," but there are pros and cons. In the old days, Disney offered free Magical Express, which included transportation to and from the airport, and provided bag service by claiming your bags and delivering them to your room. That service has been eliminated. For our family (which includes older kids), having more space at a lower cost is a priority, so we now stay off-site and rent a car. Using Disney transportation can be fun, but it also has its hassles, including having to wait in long lines at popular times. On the other hand, some families whose kids need car seats prefer not to deal with rental cars.

As others have noted, the cost of the trip tends to ratchet up the stress associated with getting your money's worth.

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