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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Yeah United is the worst. We've had problems every single time we've flown with them so now we avoid it like the plague. Sorry.

They were on the cover of Business week a year or so ago, talking about the improvement plan they had just implemented, and I remember that their whole thing was trying to improve, not to be the best, but just to suck less so they wouldn't be the literal worst. That struck me as amusing.[/quote]

Frequent flyer here. I think United has some rather sophisticated bean counters and that's why flights get cancelled far in advance like this -- they realize it's not going to fill up to the 75% (or whatever) fill rate they need to make money on it.

I fly business class on long trips, and avoid United on their planes that are 2-4-2 in _business class_. Who wants to be in a middle seat on a 14-hour trip to Asia? I instead go via Toronto on Air Canada for a lower price, and with a better seat layout.

United finally realized they're losing out even on their big-money spenders (business customers), so they just announced their new "Polaris" business class product which brings them up to par with other airlines. However since United has such a large fleet to retrofit with new seats, it'll be years and years until all planes are upgraded. The first upgrade is in January I think.[/quote]

My husband does this, too, and has given up on UAL for long flights.  He's going to Hong Kong next week and is flying Singapore through SFO.  United also has business class seats that face backwards!?![/quote]

Yes, and I've been on them. I don't care about flying backwards (and it's actually safer, which is why military planes are configured that way), but they just pack in the seats. On a 15-hour flight, I'm not going to be jumping over my seat neighbor to use the bathroom.

In United's defesnse, out of SFO they have started to up their game. The new 787's (2-2-2 config) are very modern and nice. They also have an arrivals lounge at SFO for those coming in that morning from Asia. I had a hot shower, then they had a full hot breakfast. It's their only airport that has such a lounge I think, but it's a nice touch and free for business travelers.
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