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Reply to "How to handle a very rude customer! Need a rational talking to..."
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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Customer is always right. If this gets under your skin, you aren't cut out for what you are doing. Sorry - probably not the answer you wanted.[/quote] Wrong. The customer is usually wrong.[/quote] I don't think you understand what the expression means. It means that a business owner needs to have the perspective that if a product or service is not meeting the expectations of a customer, then they should be taking steps to remedy that. It's why high end restaurants will cook another meal for a customer who didn't like the first one, why Nordstrom will take back just about anything, etc.[/quote]
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