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[quote=Anonymous][quote=Anonymous]Customer is always right.  If this gets under your skin, you aren't cut out for what you are doing.  Sorry - probably not the answer you wanted.[/quote]

Wrong.  The customer is usually wrong.  They've just been conditioned to believe they're always right.  And anyone who has ever had a customer service job knows this.  That's why when I see a customer in the wrong being an a-hole to a worker, I speak up and call them out on their BS, because I know the worker is forbidden from standing up to the customer.

OP, I think you do the service and risk the possible negative Yelp review.  At least you can reply to the negative review with your side of things.  FWIW, I still consider a business with a few bad reviews that have owner's or worker's who have addressed the bad reviews.  I feel more confident in that company vs. one that never addresses the bad reviews.  Now, if your company is only rated 1 or 1.5 star,s you may have more issues than just this one customer... [/quote]

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