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Reply to "How to handle a very rude customer! Need a rational talking to..."
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[quote=doodlebug]PArt of me wants you to cancel it and let her deal with living social. But part of me remembers an interview I did with a small business owner (dressmaker) when I was in college. She said if a woman is happy with your service, she'll tell three friends. If she's unhappy, she'll tell ten. I think most of us know that the majority of yelp reviews occur when someone is either angry (and some people get angry more often than others) or when they've been wowed. Only you can decide whether the problem will become worse or just go away if you cancel the deal and whether you can live with whatever consequences (if any) come from it.[/quote]
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