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Reply to "How to handle a very rude customer! Need a rational talking to..."
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[quote=Anonymous]Sequence of events: Person buys coupon for service, calls to schedule service. After a long and nasty conversation, Person and OP agree to service X on date Y. And after the conversation, OP wants to cancel. This makes no sense and would be extremely unprofessional. Either decline from the outset or do what you agreed to do. Why cancel now? There is no good reason to do so.[/quote]
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