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[quote=Anonymous][quote=Anonymous]To be honest, as a small business owner, I think you're using Living Social wrong (or perhaps it's not a good marketing strategy for your business). Regardless of how you'd like things to work, the reality is that people buying those deals often don't read the fine print (in no small part because the sites aren't really good about highlighting the terms). So when you create a deal, it needs to be really straightforward and easy for a customer to use. After all, while from your perspective it's a great deal for them, from their perspective they're taking a risk by paying in advance for a service from an unknown vendor. It sounds like the deal you're offering may have too many conditions and complications for a good Living Social deal, and the consequence is that some people will get anxious/angry/agitated when they feel like they're being ripped off.[/quote]

OP here. I'm not using it wrong. Our terms are very straightforward (strict guidelines does not make things more complicated).

For ex: Our deal has VERY clear service area restrictions. It never fails that customers outside of our service area will buy the voucher and then get pissed when they can't use it.

Customers should ALWAYS call a company to get all of the details BEFORE buying. Oftentimes, they do the reverse. [/quote]

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