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Reply to "How to handle a very rude customer! Need a rational talking to..."
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[quote=Anonymous]To be honest, as a small business owner, I think you're using Living Social wrong (or perhaps it's not a good marketing strategy for your business). Regardless of how you'd like things to work, the reality is that people buying those deals often don't read the fine print (in no small part because the sites aren't really good about highlighting the terms). So when you create a deal, it needs to be really straightforward and easy for a customer to use. After all, while from your perspective it's a great deal for them, from their perspective they're taking a risk by paying in advance for a service from an unknown vendor. It sounds like the deal you're offering may have too many conditions and complications for a good Living Social deal, and the consequence is that some people will get anxious/angry/agitated when they feel like they're being ripped off.[/quote]
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