Reply to Coworker using phrase "let me ask this again" when asking me about work topics

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Reply to "Coworker using phrase "let me ask this again" when asking me about work topics - how to best deal?"

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[quote=Anonymous][quote=Anonymous]Op here. It is minor things really, and yes she is in a more senior role. Example: "Debbie, I am still receiving the alert, did you change the alert in the system?" "Yes, I changed it but there is an error in the system so it did not save the change. I spoke with Todd and he confirmed this issue." " Let me ask this again - did you change the alert in the system?" "Yes, there is an error and it did not save the change"... What more can I say? I would say I explained it clearly. Possibly she is trying to get a rise out of me? I have always replied with detailed information.. As detailed as possible. [/quote]

OK, both of you are mis-communicating.

She wants to know something (when she'll stop receiving the alert!) but asks something slightly different.
You are answering her stated question, but not answering what she really wants to know.

Since you can't change how she communicates, you have to adapt your communication, and start reading between the lines.

So in the future, answer the question, answer what you think she wants to know, and give a little extra info. In this case, you could have said:
"I spoke with Todd, he is working to fix the issue and assured me it would be fixed by the weekend - I will let you know when the problem is solved."

[/quote]

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