Reply to Admissions office not returning calls with inquiry!

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I work in enrollment, and if somebody calls me two or three times before I've been able to return their first call, I put them on the bottom of my return call list with the time of their most recent call. More calls does not mean faster response. My message says I'll return your call ASAP, and I will. [/quote]

This is a terrible attitude given that your ASAP doesn't seem to be that soon.[/quote]

ASAP is "as soon as I can," not "as quickly as you'd like." It's usually 72 hours-a week. I'm rarely at my desk. I'm running around campus, in meetings, at community events, etc. As with the other admissions person, I'm on top of email. [/quote]

PP here-- my website also clearly says to email me with inquiries. I'm happy to schedule a phone call, but I don't feel bad about putting non-urgent vm at the bottom of my to do list. Sorry the whole world is not at your beck and call. [/quote]

It can take you up to a week to return a phone call? This doesn't speak well of the school.[/quote]

Yes, when the instructions clearly state to email me. We're not big on enrolling families who can't follow simple instructions.[/quote]

For crying out loud, why on earth would an admissions person who complains of not having time to return calls be spending so much time responding to and reading posts on DCUM?  Which school is your employer PP?  I would like to know so I can avoid it.[/quote]

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